Palma Borsi

Improving Chambers' flagship product

Shaping the digital experience of the Client and Market Intelligence reports with customers and stakeholders.

Building the core customer experience and design system
for the launch of Shell Energy in the Netherlands.

See my work at Shell →

Experiment-driven, lean product development to increase conversion rates in renewals across web and app.

Read my article on Medium →

Working with the design and product teams to improve customer experience at Eurosport.

Eurosport case study →

Decreasing call volumes in the customer service by offering best in class online support at OVO Energy.

Working on personalisation features and propositions around BBC’s linked data platform for responsive web and mobile.

Researching, mapping and evaluating the engineer call out system at CORGI Homeplan (part of the OVO family).

Responsive web application for selling broadband, phone and TV deals in Carphone Warehouse and Curry’s stores.

Developing a digital-by-default service that encourages and improves access to global marketplaces.

Bespoke broadband, home phone and digital TV white label for one of the three largest price comparison websites in the UK.